About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Job Summary:

We are seeking highly motivated and detail-oriented Customer Experience individuals to join our team on a contract basis. The successful candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring a positive experience for our customers. This role is ideal for someone with strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.

What you’ll do?

• Customer Support: Respond to customer inquiries  in a timely and professional manner.
• Issue Resolution: Investigate and resolve customer complaints or issues, ensuring customer satisfaction.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Documentation: Accurately document customer interactions and maintain up-to-date records
• Adherence to Policies: Follow company policies and procedures while handling customer inquiries and transactions.
• Performance Expectation:Consistent with efficiency and quality.

What you’ll need?

• Open to University / college students on semester break or anyone on a career break. 
• Commitment: You are required to work full time during these 3 months. 
• Previous experience in customer service is an added advantage.
• Proficient in English and Traditional Chinese (both verbal and written).
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• A customer-centric attitude and a positive demeanour.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.