About the Role:

Grade Level (for internal use):

09

S&P Global Market Intelligence

The Team:

The Technical Operational Efficiency team is primarily responsible for:

• Business Continuity: Developing and maintaining business continuity plans, ensuring that disaster recovery strategies are current, tested, and effective.
• Configuration Data Management: Maintaining accurate and up-to-date records for servers, infrastructure, applications, and contacts to support efficient operations.
• Risk Management: Overseeing vulnerability management, automating problem notifications, and managing cyber and technology risks, including external and internal audits.

The Impact:

The Technical Operations Engineer plays a vital role in ensuring the reliability and security of our systems, directly impacting the organization's operational efficiency and resilience. By implementing robust disaster recovery plans and maintaining accurate configuration data, this position minimizes downtime and enhances service reliability, ultimately leading to improved client satisfaction. This role is essential not only for internal operations but also for building trust with clients and stakeholders, reinforcing our commitment to delivering high-quality, uninterrupted services in a competitive market.

What’s in it for you:

• Impactful Role: Play a crucial part in ensuring the reliability and security of our products, directly contributing to business continuity and operational excellence.
• Professional Growth: Gain exposure to cutting-edge technologies and methodologies, with opportunities for continuous learning and professional development in a dynamic environment.
• Collaborative Environment: Work alongside talented professionals in a supportive team atmosphere, fostering innovation and knowledge sharing across departments.
• Career Advancement: Enjoy opportunities to take on increased responsibilities and leadership roles within a leading organization, fostering your professional growth.

Responsibilities:

• Automated Emergency Procedures: Implement and maintain automated emergency protocols for products to ensure rapid response to critical incidents, effectively minimizing downtime.
• Configuration Management: Ensure the configuration management database (CMDB) is complete and accurate, providing a reliable record of all technical assets and configurations.
• Documentation Development: Create and maintain comprehensive documentation of technical operations processes, including disaster recovery testing and failover procedures, to establish best practices.
• Operations Support: Offer expertise and guidance to support teams in troubleshooting and resolving operational issues efficiently.
• Data Analysis: Analyze operational data to identify trends and patterns, providing actionable recommendations to enhance processes and reduce vulnerabilities.
• Training and Support: Deliver training and support to technical teams, emphasizing security measures and best practices in data management to ensure effective operations.

What We’re Looking For:

• A minimum of 3-6 years in software engineering, software operations, or a related field.
• Bachelor’s degree in Computer Science, Information Technology, or a comparable discipline.
• Strong technical, analytical, and problem-solving skills, with a solid understanding of technical operations processes and systems.
• Highly organized, capable of managing multiple initiatives simultaneously in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills in English.
• Ability to thrive in a rapidly changing environment while maintaining focus on key objectives.
• Strong interpersonal skills that promote effective teamwork and knowledge sharing.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)