Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Customer Sales & Service Consulting team works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients by optimizing their marketing, sales and customer service strategy, thereby reducing cost, driving revenue and customer satisfaction, and positively impacting business metrics.

We are looking for passionate and driven individuals who will help define marketing strategies, design and operationalize marketing transformation and help clients leverage and adopt their marketing technology. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

Role Overview

A Business Service Designer plays a crucial role in helping organizations rethink their customer agenda and design services that are not only innovative but also aligned with business goals. By leveraging a combination of design thinking, business strategy, and customer insights, they create services that drive growth and enhance customer experiences.

Job Profile Summary

Use insights from research to generate service concepts and envision how people will interact with them. Prioritize service concepts using appropriate strategic frameworks. Plan, design, facilitate and synthesize co-creation workshops. Help plan and execute user tests and use data collected to strategically guide the evolution of services. Develop new product and service model opportunities. Ensure service concepts are tangible and compelling through visual narratives, prototypes and videos.

Key Capability Skills and Responsibilities include

• Service and Experience Design
  • Reimagine how people interact with products and services.
  • Translate experience strategy into detailed blueprints and feasibility requirements to enable the transformation of clients' experiences.
  • Embed innovations, agility, and customer-centricity into organizations.
  • Use collaborative and service design methods to quickly explore and create business models and value propositions.
• Growth and Business Design
  • Help clients unleash their full growth potential by applying the lens of experience to envision and design new growth architecture, product and services portfolio, and agile operating models.
  • Focus on customer growth and relevance, which is under duress due to changing customer expectations, competition, and a rapidly evolving ecosystem.
• Business Model and Strategy
  • Develop business model canvases, buyer user parameters, and customer personas.
  • Design architectural diagrams for commercial experience products, including capabilities, policies, processes, and technology configurations.
  • Map customer journey stages and identify moments that matter, service catalogs, and service blueprints.
• Implementation and Program Management
  • Plan business operating and technology models for delivery.
  • Design strategies for the project in the context of personalized experiences.
  • Power personalization through scalable technologies and optimized operations.
• Key Skills and Competencies
• Brand Innovation
• Business Model Development
• Concept Development
• Concept Prototyping
• Creative Ideation
• Cross-Cultural Competence
• Customer Journey Mapping
• Design of Experiments (DOE)
• Design Sprints
• Design Thinking
• Ecosystem Management
• Ecosystem Map
• Expansive Thinking
• Financial Modelling
• Human Problem Solving
• Inclusive Design Strategy
• Innovation Strategy & Management
• Insight and Stimulus Design
• North Star Vision Design
• Persona Creation
• Problem Framing
• Responsible Innovation
• Service Prototyping/Blueprinting
• Stakeholder Management
• Storytelling
• System Designs
• Systems Thinking
• Trendspotting
• Value Architecture & Realization

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities.
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

About Accenture Strategy & Consulting:

In Accenture Strategy & Consulting, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we’re able to seek out and seize the greatest opportunities for our clients. Working in partnership with over 200 of the world’s leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class Strategy and Management Consulting Talent today. To learn more about S&C, visit accenture.com/strategyandconsultingph.

Your experience counts!

• Bachelor’s Degree in Management or related course
• At least 8+ years of experience in B2B or B2C marketing strategy, customer engagement, loyalty and retention, marketing operations and marketing automation
• Hands on experience in marketing automation platforms, including email marketing, multichannel and multistep campaign journey design, segment creation, database management, data flows, event-based marketing, next best action/offer, personalized customer engagement.
• Proven experience in client stakeholder management and leading complex marketing engagements and programs.
• Demonstrable ability to drive end to end marketing programs, from planning and strategy to execution and technical delivery, adoption and optimization.
• Strong project management skills, including Agile methodology, and the ability to mobilize and organize across multiple stakeholders (client and internal), multiple cross function teams and workstreams.
• Clear grasp of business, functional and technical requirements at each stage, with the ability to analyze data, interpret trends, and provide recommendations and process improvement opportunities.
• Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user- and client-centered analysis and evaluation techniques.

About Accenture:

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