This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration
At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.
The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.
Overview:
This position provides expert planning, execution, and support for all technology, development, and business teams’ ability to perform disaster recovery, technology resilience, and all recovery requirements. A successful candidate will be able to build, plan, and perform all activities related to Technology Recovery Plan reviews, enhancements, and updates. Ability to work with all technology engineering and application development teams to identify improvements that ensure systems meet the highest standards of resiliency. Plan, develop, and facilitate multiple recovery and/or resilience exercises to ensure systems can recovery from potential impacting events. The capability to train, teach, and assist in the development of junior analyst’s technical abilities. This position will assess, collaborate, and report on the success and failures of recovery planning, testing, and process improvements bank wide.
Primary Responsibilities:
Work with Technology teams to plan, design, and test the resilience solutions for all critical and non-critical systems to support the bank wide technology resilience program.
Conduct, assess, and review detailed Technology Risk assessment and Business Impact Analysis
Review completed Technology Application Impact Analysis for accuracy.
Develop resilience reports that identify gaps and recommendations from Technology Risk assessment and Business Impact Analysis
Maintains advanced knowledge on the current and emerging developments/trends for IT Disaster Recovery technology and resilience solutions.
Lead discussions with technical engineering teams to understand the evolving architectures to plan, design and test the resilience solutions.
First & Second level advanced reviews, enhancements, and the ability to provide recommendations for Application Team Technology Recovery Plans.
Review and update the completeness of technology recovery plans and procedures for critical technology systems and applications for completeness.
Continuous improvement and learning about emerging threats, technologies, and best practices in technology/disaster recovery and resilience.
Design, plan, coordinate, and execute technology resilience test/exercise with recovery teams for all critical technology systems and applications.
Develops and delivers interactive “town hall” and live session presentations to our stakeholders, and business teams of the Technology Recovery & Resilience program and testing exercise events.
Develops and delivers presentation for various company events with teams, leadership, and other stakeholders regarding our program, exercises, and other team developments.
May lead direct communications between the Disaster Recovery, Business Continuity, Tech Operations, Technology Architecture and Engineering, and Systems Development teams.
Leads the discussions for the department in enhancing, formalizing, and standardizing the DR planning process, including forecasting, and tracking mechanisms to facilitate timely accommodation of bank recovery requirements and opportunities.
Education and Experience Required:
Minimum of 8 years’ higher education and/or work experience
Minimum of seven (7) years of working experience in enterprise IT System Infrastructure Recovery and Resilience methodologies
Minimum of seven (7) years’ experience with Microsoft Office systems (Excel, Word, PowerPoint)
Minimum of five (5) years’ experience in other technology administration and/or engineering fields for design, building, and/or support of technology systems or platforms.
Minimum of three (3) years’ professional experience with Power Bi Data Visualizations or equivalent systems.
Expert knowledge and understanding of current Disaster Recovery planning techniques and technologies.
Expert knowledge of disaster recovery, technology resilience, or business continuity concepts such as RTO, RPO, MTD, AIA, BIA, etc.
Expert experience in planning and executing technology recovery testing exercises for applications and related technologies/systems contained within enterprise data centers and Cloud platform.
Must have experience and demonstrated proficiency in Business Continuity, Disaster Recovery, and/or Technology Resilience program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle.
Expert experience in development, design, and/or implementation of multiple different architecture designs, platform/system integrations, technologies, and industry standard implementation methodologies.
Excellent written and verbal communication skills
Ability to interact with business partners of varying associate and management levels regularly and independently within both technology and non-technical staff to ensure clarity of the problem/opportunity and elicit business requirements.
Seek to expand knowledge and understanding of financial services trends, practices, and technologies on a continuous basis.
Follow and promote use of industry best practices, standards, and procedures.
Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches.
Ability to work independently and collaboratively with others in team environment.
Able to solicit, gather, document, and analyze system specification and requirements.
Able to learn quickly in a rapid pace environment.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Education and Experience Preferred:
Bachelor’s degree in information systems or information Technology, or related field
Completion in at least two (2) of the industry standard certifications in Resilience, Recovery, or Business Continuity is required.
Certificate of the Business Continuity Institute (CBCI)
Certified Business Continuity Professional (CBCP)
ISO 22301 Certified Business Continuity Manager (CBCM)
EC-Council Disaster Recovery Professional (EDRP)
Certified Disaster Recovery Engineer (CDRE)
Business Continuity and Resiliency Professional (BCRP)
Certified Business Resilience IT Professional (CBRITP)
Certified Business Resilience Manager (CBRM)
Minimum three (3) years’ experience working with Cloud Technologies architecture and design (Azure or AWS)
Minimum three (3) years’ experience with SharePoint administration is preferred.
Has worked in a technology for a minimum of five (5) years either building, designing, or implementing systems as an analyst, administrator, or developer is preferred.
Certifications and/or equivalent experience in standard technology fields of administration and/or support.
Operating Systems: Microsoft Windows Servers and/or Linux OS (RedHat, CentOS)
Middleware Technologies: IBM WebSphere, Oracle WebLogic, JBoss
Microsoft Azure: AZ-900 Foundations (minimum)
Database Technologies: Microsoft SQL, Oracle
Programming and Scripting: Python, Terraform, YML, PowerShell, Bash/Korn
Networking Technologies: Cisco, HP
Experience with additional technical systems is preferred.
Jira
ServiceNow
Confluence
Workday
We support our team members with generous benefits.
Competitive compensation
Health, welfare, and retirement benefits
401(k) match at 5%
Work-life balance and flexible work arrangements
Banking Officers start with 25 days PTO plus 12 paid holidays
40 hours paid volunteer hours per year
About M&T
M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America