bunch is at the forefront of transforming Europe's private markets. We provide a comprehensive, end-to-end platform meticulously designed for fund managers, investors, and founders.

To expand our founding team in the Netherlands, we're seeking the first Customer Success Manager who wants to play a pivotal role in structuring the Dutch market, be part of a larger international team and revolutionizing the private market.

How the role contributes to the company's vision

Customer happiness is paramount to our success, and building a dedicated team to their accounts is crucial. This role will serve as customers' main point of contact,  ensuring their satisfaction and driving upsells, referrals, and positive feedback. As the first Customer Success Manager in the Netherlands, you will own the local market developments while ensuring alignment with its HQ in Berlin.

Top responsibilities

• Serve as the main point of contact for fund customers (investment funds), liaising between operations, product, sales, business development, and legal teams.

• Work closely with the Country Manager Netherlands and the Customer Success Lead from HQ, owning the Dutch customer experience.

• Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale.

• Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives.

Initial priorities

• Take over the book of accounts for account management in our Dutch market.

• Increase Customer NPS scores.

• Develop onboarding materials for new customers.

What you should bring with you

• 3-5 years of professional experience, with 1-3 years in SaaS customer success or account management roles.

• Prior experience in managing relationships with enterprise-level customers with sophisticated and specialised requirements.

• Exceptional and articulate communication skills in Dutch and English.

• Ability to dissect and simplify complex subjects for effective communication, while holding a personable attitude.

• Capacity to adapt and pivot seamlessly in the fast-paced and dynamic environment of an early-stage startup.

• Entrepreneurial mind-set as being part of the launching team in the Netherlands, and a series A company.

Why you should join bunch

• This role is at the forefront of customer interaction, offering the opportunity for relationship-building, networking, and collaborating across all departments of the company.

• Being part of the founding team in the Netherlands, presents you the opportunity to structure and form a local market - from our office in Amsterdam.

• Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.

• Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of drive and ownership.

• Flexible hours, occasional trips to the HQ in Berlin, and 28 days of vacation per year plus public holidays.

• A competitive compensation package.

What your interview journey will look like

• First interview with the People team (20min) to get acquainted with the bunch and to understand if what we’re offering is what you’re searching for

• Deep-dive interview with David Kortz, our Country Manager Netherlands (30min) - discover the role in more detail and discuss how your journey has prepared you for it, your learnings along the way, your goals and your overall personal purpose

• Practical Interview with the Customer Succes Lead, Chey (45min), to demonstrate your way of approaching Customer Success, working and communicating your output.

• Final meeting with our Founders (30min) to further learn about our vision and discuss any open questions

• Reference Calls to get a feel for your relationship-building ability

About bunch

bunch is an investment tech startup founded in Berlin in 2021, has offices in Berlin, Amsterdam and London and raised at 15.5m Series A. With a proven track record, bunch has garnered trust from over 3,000 investors, who have collectively committed close to €2 billion through the platform. 

Our dedication lies in driving private markets into the 21st century. This transformation is achieved through digitisation of the investment process, ensuring efficiency and ease of access.

At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.