Bulk Customer Coordinator

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Department: Operations        

Location: Birmingham

Hours: 39hrs 5 days from 7 per week

Salary: £29.041 per annum

               

Job Scale:

The trading function is a critical component of the Health & Beauty category commercial offer.  This exists to meet the needs of large-scale customers who require negotiated pricing and a bulk delivery service. The customer relationships are managed by a team of Trading Account Managers (TAMs) who negotiate and submit customer orders for operational fulfilment.

Job Purpose:

The role of the Bulk Customer Coordinator is to ensure customer experience is optimised by delivering on commercial and warehouse SLAs, through end-to-end business processes, maintaining records according to Standard Operating Procedures (SOPs), and working in collaboration with the Health & Beauty Teams. You will align on plans for customer order requirements and challenges as well as coordinating the transportation of outbound deliveries to customers including liaison with customers, couriers and the transport department.

Key Accountabilities:

• Working with the Central Logistics Centre management team to ensure delivery of the trading function SLA’s and proactively communicating any anticipated risks.
• Maintaining the trading tracker throughout the day to ensure all stakeholders have a live view of order statuses.
• Collaborating with the TAM team to understand priorities and deadlines.
• Communicating challenges and exceptions to the TAM team, so that customers can be consulted about order fulfilment and missing data issues.
• Working closely with CLC Inbound Goods-In Teams to log and monitor all expected incoming supplier deliveries to ensure prompt and accurate goods receiving and appropriate segregation of inventory.
• Inputting all customer orders on to the system accurately in a timely manner.
• Reviewing available credit for pending and in-progress orders to anticipate insufficient credit issues with Customer Finance Teams.
• Managing customer claims
• Liaising with the stock rationing team to request temporary ration lifts where required for charging orders.
• Identifying Trade Co systems, process and operational issues and collaborating with key stakeholders to develop solutions that enhance efficiency and productivity.
• Resolving all Health & Beauty, TAM and Own Brand Commercial, Warehouse and Transport queries within 24 hours
• Attending regular review meetings with the TAM team.
• Update and circulate internal reporting to defined cadence.
• Investigate any unlabelled stock in the TradeCo area and support Inventory activities working with the CLC Inventory Team.
• Ensure protected stock is released to general inventory promptly when no longer required by the TradeCo.
• Focus on key TradeCo Customer Satisfaction Drivers including Expiry Dates.
• Support the Area Customer Experience Manager with investigating and resolving customer complaints relating to TradeCo supplied orders.
• Identify and where appropriate support implementation of cost-saving initiatives.
• Ensure all products are handled and stored according to standard operating procedures and regulatory requirements for quality control.
• Efficiently perform general warehouse associate duties not limited to, moving stock, loading pallets, picking goods, cleaning up spillages and processing returns.

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Knowledge, Skills and Experience Required:

Any prior knowledge of the following would be highly advantageous:

• Experience of working in a warehouse, logistics, transport or distribution environment in a commercial, customer facing / service-related role
• Experience/knowledge of warehouse management systems (WMS) and automated technologies.
• Knowledge of regulatory compliance and quality standards in pharmaceutical distribution is desirable.
• Understanding of shipping processes and inventory management
• Strong attention to detail, with the ability to work in a fast-paced time critical environment.
• Ability to work independently and as part of a matrix organisation, being able to work collaboratively and effectively across both Operations, Transport, Customer Finance, and TAM teams.
• Comfortable with the ambiguity caused by changing commercial priorities and ongoing incremental changes to systems and processes.

• Strong organisational and time management skills to prioritise resources effectively, ensuring deadlines and targets are met.

• Has a positive attitude to change and spots opportunity to improve own performance.
• Comfortable with ambiguity and ongoing, incremental changes to systems and processes.
• Communicates in an open and effective manner with others on day-to-day issues.

Essential

• Proficiency in computer skills, including Microsoft Office 365 applications.
• Ability to work flexible hours, including shifts, to meet operational needs.
• Finely tuned communication skills both written and verbal to engage with a variety of key stakeholders internally and externally
• The willingness and ability to work collaboratively with others towards a common goal.
• Good problem-solving skills.
• Comfortable working in varying temperatures within the warehouse environment
• Ability to work in a warehouse environment, including working at height, standing and walking for extended periods.
• Ability to lift and move materials as needed.

Benefits:

The benefits in this role include:

• Free Parking
• Contributory Pension Scheme
• Perks at Work (Discounts on top brands)
• Employee Assistance Programme
• 28 days’ holiday increasing with service length.

Additional Information:

You will be required to travel/stay overnight in Nottingham on a weekly basis for training purposes.

MANUAL HANDLING

It should be noted that manual handling tasks such as lifting and bending are “essential requirements” of this role.

Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned