BASIC FUNCTIONS: This position builds long-term organizational optimizations in sync with larger HM Technology efforts, oversees organization’s budget/planning, directs the definition and implementation of quality practices and creates the product vision for tools and analytics teams to support the ongoing life cycle management of applicable key products and/or systems. The position also develops leaders to build senior leadership bench strength.



QUALIFICATIONS:
• 15+ years of Operational, PMO, and Software Development experience combined
• 7+ years of Leadership Experience
• BS Engineering/Computer Science or equivalent experience required

OPERATIONAL & TECHNICAL SKILLS:
• Life cycle management.
• Product vision.
• Key experience and proven competencies in technologies associated with responsibilities.
• Knowledge of large complex systems.
• Proven experience utilizing Alternative Sourcing Models.
• Strong knowledge of Agile transformation and SDLC, PPLC
• Proven ability to leverage technical metrics to drive effective business decisions.
• Proven expert in partnering with and leading internal and external technology resources in solving complex business needs.
• Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models.
• Proven knowledge and experience in project planning and management tools to manage project progress, budget, and scope.
• Expertise in industry best practices in offshore partnership development.
• Proven ability to lead test-driven development and maintenance.
• Proven ability to adapt to new roles and responsibilities.
• Software development process expert in applicable methodologies (e.g., Agile, Waterfall).
• Proven expertise and experience applying industry best practices in all aspects of development.
• Excellent skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
• Excellent organization/project planning, time management, and change management skills across multiple functional groups and departments, and excellent delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.
• Excellent problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• Excellent communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums.
• Strong budgeting and finance skills.



ACCOUNTABILITIES:
• Define and implement customer requirements.
• Responsible for leaders with teams of both internal and external technology resources.
• Successfully partner and lead large offshore resources in solving complex business needs.
• Meet or exceed operational targets, service-level agreements, schedules, quality or cost requirements.
• Make long- and short-term decisions in relationship to product development strategies as they relate to the overall business strategy.
• Perform reviews to ensure enterprise and architectural standards and processes are followed.
• Utilize best practices and understands emerging trends.
• Develop leaders to build senior leadership bench strength.
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.
• Serve as a primary technical point of contact for external technology resources.
• Recommend technical strategy and direction across functional area.
• Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible. Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.
• Manage and encourage new ideas from staff to foster improvements through innovations.
• Empower the staff to be accountable and responsible for their own actions and decisions.
• All other duties as assigned.

Primary Location Base Pay Range: Home based-New York $168,900 - $313,700. If performed in New York City, the pay range is $176,600 - $327,900. If performed in Rochester, NY, the pay range is $145,900 - $270,900. U.S. National Pay Range: $153,600 - $285,200. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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