We are a rapidly growing company that is revolutionizing the hotel industry by combining cutting-edge technology with an unwavering commitment to customer success. Our platform empowers hotels and restaurants to streamline operations, increase revenue, and deliver exceptional guest experiences through integrated point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged with taking on impactful projects that shape the future of our business. Join us as we empower the hospitality industry to delight guests, do what they love, and thrive.

The Director, Hotel & Resort Sales will lead a team of Sales Account Executives focused on North American Hotel & Resort accounts. This individual will drive the team to meet and exceed sales objectives while fostering an environment of growth, learning, and success. Responsibilities include hiring and training new team members, providing ongoing coaching and support, managing a MEDDPICC sales process, and developing strategic account plans for large, complex accounts.

We’re looking for an inspiring leader who thrives in a fast-paced, dynamic environment and has a passion for helping others succeed. If you're excited about shaping the future of the hotel and resort sales landscape, we'd love to hear from you.

About this roll* (Responsibilities) 

• Hire, train, and support Sales Account Executives within the Hotel & Resort Sales vertical.
• Lead and manage the team to exceed individual sales quotas for bookings and revenue.
• Be involved in all stages of the sales lifecycle: lead generation, client meetings, value proposition development, deal structuring, contract negotiation, and closing.
• Ensure team members meet sales activity objectives and effectively progress prospects through the sales pipeline.
• Ensure timely and accurate CRM sales reporting and maintain an accurate and up-to-date sales pipeline, ensuring alignment with sales objectives.
• Communicate marketing strategies and product features to the sales team to ensure a thorough understanding.
• Provide ongoing coaching, mentorship, and professional development to team members.
• Build relationships with partners who offer complementary products to the Hotel & Resort industry to create collaborative sales strategies and tactics that drive new revenue.
• Share insights on industry trends, successful deals, sales techniques and implement best practices across the sales organization. 
• Stay informed about the competitive landscape, including strengths, weaknesses, and opportunities, to position Toast effectively in the market.

Do you have the right ingredients*? (Requirements)

• Proven experience in SaaS, Hotel & Resort Industry Technology, and managing Mid Market and Enterprise accounts.
• 10+ years of successful technology or professional services sales leadership experience, ideally at the C-level.
• Demonstrated expertise in complex deal development, financial structuring, negotiations, and closing deals with new and existing clients.
• Proficiency with the MEDDPICC sales methodology, sales reporting, and pipeline tracking.
• Strong written and verbal communication skills, including the ability to present to executive-level stakeholders.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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