POSITION:               Group Sales & Subscriptions Coordinator

DEPARTMENT:      Box Office

REPORTS TO:         Subscriptions & Group Sales Manager

FLSA STATUS:        Non-Exempt

ASM, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Group Sales & Subscriptions Coordinator at ASM Global – Altria Theater and Dominion Energy Center.  The Group Sales & Subscriptions Coordinator will service and manage Broadway Subscriptions and facilitate group sales efforts for our Richmond venues.

MAJOR RESPONSIBILITIES:

Include the following. Other duties may be assigned.

Essential Administration Responsibilities:

• Group Sales
  • Assist with the development of sales initiatives to generate sales of events through school groups, corporate groups, tour groups, etc.
  • Manage and grow group sales database
  • Establish group sales targets for events
  • Work with promoters and presenters to set and meet sales goals
  • Track group sales by event and relate progress to promoters and presenters as needed
  • Oversee group reservations by creating and distributing group invoices and tracking payments, to include sending over-due notices and distributing tickets
  • Actively work alongside the Marketing and Ticketing departments to create up sell packages for group sales
  • Prepare information for settlements with promoters and Finance department
  • Work with Subscriptions & Group Sales Manager to set sales team schedule and manage team

• Broadway in Richmond - Subscriptions
  • Assist with all elements of the Broadway in Richmond Subscriptions to include invoicing, ticketing, managing subscriber calls and distributing required reporting to promoter
  • Assist part-time staff with incoming patron calls and emails, including inquiries, ticket exchanges, ticket fulfillment and customer service.
  • Manage group sales for Broadway in Richmond shows to include managing call volume, invoicing and ticket distribution. Prepare information for settlements with promoters and Finance department.

• Manages, trains and directs work of Group Sales Team.
• Demonstrates excellent customer service skills, responds promptly and professionally to customer needs, responds to requests for service and assistance, addresses complaints and solves problems
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains accurate count when selling hard tickets/accesses computer for count of computer printed tickets.
• Work with Finance Director, Director of Ticketing, and Subscriptions & Group Sales Manager to provide competitive analysis, lead generations and prospecting lists.
• Assists or sells tickets as needed.

QUALIFICATIONS:

To perform the job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree preferred

• 1-year related experience required or equivalent combination of education and experience
• Experience in customer service and public relations preferred

Skills and Abilities

• Demonstrated knowledge of ticket selling/box office operations
• Supervisory experience preferred
• Excellent written and verbal communication, problem solving, and organizational skills required
• Able to work independently and handle most group sales questions without assistance.
• Ability to analyze data and figures
• Ability to coordinate and schedule staff
• Ability to count money, make change accurately
• Working knowledge of Microsoft Office products
• Experience with computerized ticket systems, Etix preferred
• Available to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed.
• Creative thinker, with ability to think outside of the box
• Strong, outgoing personality, with the ability to build relationships to better the business of the company
• Lead by example, motivate, and assist with directing part time group sales assistants
• Excellent oral, written and interpersonal skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.