Job Description:

JOB TITLE: Quality MRB Technician, 1st shift, Monday – Friday, 8am to 4pm

LOCATION: Monroe, NC

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Job Description: The Quality MRB Technician is responsible for processing customer returns through the 3M Monroe’s standard process for returned goods and coordinating the “Return to Vendor” process for non-conforming material being returned to suppliers. This role is also responsible for facilitating tasks within the site’s SCARP approval and disposal processes.

The individual will interact with several cross functional team members across several departments daily.

This individual will play an important role in the dispositioning and processing of non-conforming materials. This position requires product knowledge and extensive system knowledge to be efficient.

Here, you will make an impact by:

• Interact with internal resources across various functions (Service, Quality, Finance, Customer Service, Production Planning, Shipping, Sourcing etc.) to facilitate the RTV and RMA processes.
• Evaluate product delivered through customer RGAs by verifying product information and specs against engineering drawings.
• Work with planning to obtain STOs and perform the necessary transactions in SAP needed to maintain inventory accuracy.
• Communicate and Coordinate opportunities for rework with Quality Engineers and Manufacturing Leads.
• Utilize the Supplier Quality Management System platform to process Supplier Returns.
• Act as a liaison between the vendor and other quality team members when handling returns for non-conformances.
• Assist the Finance department in resolving discrepancies with customer and vendor credits.
• Leverage numerous reports from SAP and 3M Reporting site to ensure data accuracy for RMA/RGA trackers.
• Utilize SAP scripting to ensure transaction accuracy, including adjusting serial numbers, processing deliveries, material movements, and scrapping.
• Maintain ongoing historical data for customer RGAs and vendor RMAs.
• Facilitate the verification of standard costs in the Scrap Approval Process, along with completing the system transactions and physical disposal of scrapped materials.
• Must be able to operate under minimum direction while prioritizing and executing multiple projects at the same time.
• Create and maintain reports/presentations for management review.
• Complete all training within assigned timelines.
• Comply with all site EHS, HR and Quality policies.

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Must have a High School Diploma AND 2 Year of Experience processing customer returns/RMAs OR an associates degree with 1 years of Experience with customer returns/RMAs.
• Ability to use SAP and Microsoft Office Tools (Excel, Outlook and Powerpoint)

Additional qualifications that could help you succeed even further in this role include:

• Combination of manufacturing/Quality related functional experience for 3 years.
• Able to collect, compile and Interpret Data for analysis through charts and pivot tables.
• Strong Written and Oral Communication Skills.
• Above average computer skills and basic Math skills
• Experience in using basic measurement tools (calipers, micrometers etc.)
• Must have the ability to read and understand complex assembly and component blueprints.
• Experience communicating with suppliers, engineers and management about Quality Issues

Testing:

All candidates must successfully complete 3M’s Maintenance Battery test.

Work Location:

Travel: None

Relocation Assistance: NA

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Pay Transparency:

The pay  for this position is $ 27.81per hour. This targeted compensation range represents a good faith estimate and can vary based on factors including, but not limited to, job-related knowledge, skills, and experience. Other benefits and incentives may apply; pay and benefits overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/. This information is being disclosed in accordance with local Pay Transparency Rules.

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3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The starting rate of pay for this position is $27.52, with the potential to reach $27.52 . This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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