ModMed is hiring a driven Patient Claim Specialist who will play a pivotal role in shaping a positive patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will support patients receiving care from ModMed BOOST service providers and doctors, ensuring their account needs are met excellently. This direct interaction with our customers' patients makes you an integral part of ModMed's business. It opens the door to an exhilarating career path for individuals driven by a passion for healthcare and exceptional customer service within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!

Your Role:

• Serve as primary contact for all inbound and outbound patient calls regarding patients balance inquiries, claims processing, insurance updates, and payment collections
• Initiate outbound calls to patients of RCM clients in an effort to understand and address any account/payment issues such as demographic and insurance updates
• Input and update patient account information and document calls into PM
• Special Projects: Other duties as required to support and enhance our customer/patient-facing activities

Skills & Requirements:

• High School Diploma required
• Ability to work onsite 3 days per week in our Boca Raton, FL headquarters
• Minimum of 1-2 years of previous customer service experience required
• Call center experience required
• Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs)
  • Gastro experience is a plus.
• Bilingual strongly preferred (Spanish & English)
• Proficient knowledge of business software applications such as Excel, Word and PowerPoint
• Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
• Ability and openness to learn new things
• Ability to work effectively within a team in order to create a positive work environment
• Ability to remain calm in a demanding call center environment
• Professional demeanor required
• Ability to effectively manage time and competing priorities

#LI-SM2