It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

• Develop and implement customer engagement strategies to provide a welcoming approach and value of Tax and Duty Free location and products, focusing on new and returning customers
• Monitor and analyze customer satisfaction metrics and feedback to identify areas for improvement.
• Collaborate to implement changes and enhancements that positively affect customer satisfaction.
• Act as a point of contact for customer inquiries, concerns, and issues.
• Develop and implement employee education programs to enhance product knowledge and usage among customers.
• Provide training and resources to customer support teams to improve their ability to assist customers effectively.
• Translate data findings into actionable strategies for improving the customer experience.
• Develop and implement quality assurance measures to ensure consistent and high-quality customer interactions.
• Identify opportunities for process improvement and implement changes to enhance the overall customer experience.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!