Customer Service Senior Analyst

Posted:
12/22/2025, 6:06:23 PM

Location(s):
Gurgaon, Haryana, India ⋅ Haryana, India

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Skill required: Language Translation - Customer Service
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:French - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Title: Sales Excellence – Pursuit Writing Senior Analyst Role (Job Profile): Pursuit Writing Senior Analyst Management Level: Senior Analyst (ML10) About Accenture: At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change We Are: Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence. You Are: Someone who likes to get your message across concisely and clearly in anything you write or talk about. You re competitive by nature, and you enjoy digging into the details so you can provide a well-thought-out answer. You re always open to learning about new technology and trends. You also appreciate and can create a well-crafted story, in any medium.
What are we looking for? •Here’s what you need: • Native level of fluency in English and French. • A minimum of 2 years of professional writing or related experience • Excellent command of business language • Familiarity with standard editorial guidelines • Highly developed interpersonal skills and communication skills • Highly competent in MS Word and PowerPoint • Strong problem solving and decision-making abilities. • Able to work independently and in virtual environment. •Extra credit if you have: • Writing experience with IT offerings or topics (Nice to have - Pursuit Writing, Proposal Writing experience with French language) • Experience using generative AI platforms to research, create, and find content. • Experience creating prompts that enable AI tools to produce high-quality, relevant, and tailored content. You May Also Need: • Ability to work flexible hours according to business needs. • Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines.
Roles and Responsibilities: •The Work: You re a member of a writing team whose goal is to create clear, concise, and compelling sales materials to differentiate Accenture from its competitors. Along with writing and editing using standard content and best practices, you will develop your creative storytelling skills to deliver innovative sales materials. You will: • Write, edit, research and proofread pursuit writing support requests. • Participate in proposal storyboarding sessions. • Tailor standard sections using baseline content. • Collaborate with creative colleagues such as designers to develop materials. • Contribute to and work with content in internal repositories. • Coach junior team members • Apply best practices for writing and editing aligned with the global team. • Contribute to and participate in the pursuit writing practice community.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing