Posted:
1/9/2025, 5:31:51 AM
Location(s):
California, United States ⋅ San Francisco, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
Little Otter’s mission is to bring expert care for children’s mental health to every home through expert, evidence based therapy and psychiatry delivered in a digital platform. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered hundreds of thousands of customers across the country in the healthcare and insurance landscape.
About the Role
The Client Concierge Specialist in our Sales and Growth department is a newly established position at Little Otter, playing a pivotal role in the company’s growth and overall client satisfaction. This role is a full-time remote role 9am-5pm. This is a temporary position with a 3 month contract. The success of this role will lead to a permanent position and will be explored near the end of the contract period.
This individual will be responsible for providing a high level of customer service to parents that are interested in our care services for their kids and family. This concierge service is intended to ensure that customers (parents) have the necessary information about Little Otter’s services and the value that it can bring to their kid’s and family’s care needs. This individual will monitor key points in our customer’s onboarding journey and ensure at each step they have the information necessary to move forward in the care process to improve our overall conversion of customers into care.
Job Responsibilities
Qualifications
Preferred Qualifications
What We Offer
Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.
Please be alert for potential recruitment fraud. All correspondence will come from email addresses with [email protected] and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in www.littleotterhealth.com/open-roles. Little Otter will never ask you to pay money, provide banking information or download anything.
Website: https://littleotterhealth.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2020
IPO Status: Private
Last Funding Type: Series A
Industries: Apps ⋅ Children ⋅ Health Care ⋅ Mental Health