What you'll do...

Position: Senior Manager, Operations

Job Location: 850 Cherry Avenue, San Bruno, CA 94066

Duties: Manage and maintain national On Time Delivery (OTD) levels for Walmart’s Spark Driver Platform. The Spark Driver Platform is Walmart's internal gig delivery network. Own and operate the Spark Driver Incentive Program, which involves the deployment of $200 million per year to engage drivers optimally to meet desired OTD levels. Create operational frameworks using tools such as Python, Tableau, and Excel, and techniques such as Machine Learning to decide where and when to deploy driver incentives to maintain on time delivery levels in a cost efficient manner. Create robust experimentation plans to optimize the Spark Driver Incentive Program. Partner with data scientists to completely automate the Spark Driver Incentive Program.  Partner with pricing teams to create frameworks that dictate how much drivers get paid as they do deliveries from certain stores. This involves setting up multiple configurations for 4200+ stores. Leverage knowledge of the mathematical relationships between OTD rates and input metrics such as Store performance, Driver Supply, and Last Mile conditions to ensure optimal levels of input metrics. Create metrics that help the team and partners understand the network better. Optimize routing configurations to ensure that OTD rates are met in the worst traffic markets of Walmart’s network. Partner with teams to find creative solutions to manage On Time Deliveries. Use Tableau and Looker to identify operational issues that might have led to OTD defects. Use K-Means Clustering and complex decision gates to classify markets on a weekly level so that the company can have targeted operational frameworks. Work with multiple stakeholders to ensure product enhancements are in place to optimize for OTD. Work with multiple teams to ensure that Walmart's holiday operational performance is sound from a customer experience and cost perspective. Serve as the voice of OTD in broader forums that involve senior leadership such as monthly and quarterly business reviews. Supervise three (3) employees (2 Manager(s), Operations and 1 Senior Analyst, Business Support).

Minimum education and experience required: Master’s degree or the equivalent in Business Administration, Engineering (any), Operations, or related field and 1 year of experience in operations, project management, or related area; OR Bachelor’s degree or the equivalent in Business Administration, Engineering (any), Operations, or related field and 3 years of experience in operations, project management, or related area.

Skills required: Experience analyzing complex datasets and deriving business insights using Python libraries, including Pandas. Experience building regression and causal inference models using Python libraries, including scikit-learn and Microsoft (MS) Excel. Experience performing extractions and data manipulations using SQL. Experience building Key Performance Indicators (KPI) dashboards with data analysis tools, including Tableau. Experience using hypothesis testing to solve business problems and drive business improvements. Experience making recommendations using Experiment Design, A/B testing, and Correlation Analysis. Experience using Alteryx/Knime to manage large datasets from multiple sources, execute data processing, blending, and reporting, and build analytical models. Experience executing quantitative and statistical analyses on macro-economic and business performance metrics. Experience managing projects involving cross functional teams. Experience combining analytical insights to provide data driven recommendations to technical and non-technical stakeholders. Experience analyzing and deriving insights from large sets of data using Microsoft (MS) Excel. Experience building decision frameworks that contain multiple layers of logic using Microsoft (MS) Excel. Employer will accept any amount of experience with the required skills.

Salary Range: $117,000/year to $234,000/year.  Additional compensation includes annual or quarterly performance incentives.   Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Stock equity incentives.

Benefits: At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.

Wal-Mart is an Equal Opportunity Employer.