We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Including but not limited to:)

• Prepare and drop data to call centres
  • Format all data for upload into Merlin
  • Wash data using Twins deduplication software
  • Ensure data criteria meets the agreed business suppressions
  • Manage Return vendor data and upload to Salesforce
• Identify requirements of customers on a weekly basis
• Prepare list data for processing and reconcile against the original query request
• Liaise with key stakeholders to ensure customer compliance
• Complete associated reporting and administration including tracking washout rates and management of reserve data
• Reconciliation against requirements/budgets
• Maintenance of data integrity
• Participate in process change and implement process improvements
• Anticipate customers’ needs and work proactively to meet and exceed expectations
• Communicate effectively with customers by providing solutions to problems and keeping them informed of progress or delays
• Assess identified risks and implement change in consultation with Supervisor
• Reconciliation of data entered leads against original copies

• Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety

• Display a Count On Me! service to all internal and external parties. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Assist with the recruitment and on-boarding, including initial training of new staff members
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 
• Any other duties as may be reasonably requested by management

KEY POSITION CRITERIA:

• Proficient in Microsoft Word, Excel, Access, Outlook
• Excellent time management skills with the ability to meet strict deadlines
• Exceptional attention to detail and high level of accuracy
• Ability to work effectively and efficiently under pressure
• Excellent communication skills
• Ability to work with minimal supervision
• Review and improve process and systems

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.