Summary
 

Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts.

Description
 

Logistics:

This position with be fully W@H following 3 months of onsite training at the 4101 Percival Road location.

What You’ll Do:

• Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business.
• Trains and motivates new employees.
• Assigns work and monitors work/workload of staff.
• Serves as team lead and expert on account administration.
• Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing.
• Prepares/issues contracts and benefit books.
• Drafts custom language as requested and coordinates with printing and graphics for finished products.
• Prepares and issues standard and custom id cards.
• Coordinates with marketing and data control to design custom cards.
• Responds to all inquiries and advises/resolves group and/or member problems.
• Prepares/maintains accurate group files.
• Coordinates/ensures prompt, accurate processing of the billing/payment processes.
• Prepares/submits area reports for management.
• Work environment is the typical office environment.  May involve some travel between office buildings. May involve moving/carrying of materials.              

To Qualify for This Position, You’ll Need:

• Associate Degree OR Two (2) years of job related work experience.
• Three (3) years of administrative/clerical support and/or customer service experience. One (1) year of experience in a membership/billing/accounts area/role. (May be concurrent with the above three (3) years.)
• Good judgment skills.
• Effective customer service and organizational skills.
• Demonstrated verbal and written communication skills.
• Demonstrated proficiency in spelling, punctuation, and grammar skills.
• Ability to persuade, negotiate, or influence others.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Microsoft Office

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.  Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.