Key Responsibilities

• Communicate with internal and external customers
• Maintain positive vendor, liquidation, Bulk Distribution Center (BDC) and outlet relationships
• Complete Return to Manufacturer (RTM) program which includes all paperwork, vendor contact, and credit
• Process and disposition damaged, discontinued, defective, special order, cancelled product
• Generate and monitor reports including Return to Manufacturer (RTM) worklist and damaged on hand list
• Maintain continuous dialogue with the third-party logistics partner to address and resolve claims (customer and cargo), updates Lowe's claims portal
• Process vendor credit for items returned by customers as damaged or defective and requests vendor return authorizations
• Perform daily inventory reconciliation with Lowe's and third-party logistics
• Produce Warehouse Management System (WMS) inventory reporting and validation
• Conduct inventory cycle counts, audits, adjustments, and reconciliation
• Perform some physical tasks including handling and transporting merchandise, managing inventory, disposing of waste materials, and operating equipment to move appliances

Minimum Qualifications

• High school diploma or equivalent
• 1 year of directly related experience

Preferred Qualifications

• 1 year of experience with inventory and returns processes
• 6 months of experience communicating with vendors

Schedule Requirements

Various shift options are available Monday-Sunday. Flexible work availability is required, as a preferred schedule is not guaranteed.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.