Shady Grove Medical Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Shady Grove Medical Center seeks to hire an Office Manager for our Physicians Management & Leadership team who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Office Manager you will:
•Greet and direct patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
•Schedule patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
•Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
•Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
•Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
•Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
•Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
•Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
•Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
•Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
•Print and reviews daily scheduling reports; distributes as appropriate.
•Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
•Review reports to ensure charge has been entered for each appointment.
•Communicate process changes with the front desk team.
•Performance Monitoring new hires and current staff.
•Train incoming PSS staff

Qualifications include:
•High School Diploma. Associate degree preferred
•3 years’ experience in providing customer services
•Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
•Experience utilizing a computerized patient scheduling system or computer terminals
•Familiarity with Medical insurance and medical terminology
•Typing skill of 30 wpm
•Knowledge of IDX patient scheduling/ registration systems is preferred.
•2 years of office management experience, preferably in physician office and/or ambulatory care setting

Work Schedule:

Variable Part Time day shift position to assist with office manager coverage.

Day shift hours: 5:00-6:00am to 3:00-4:00pm.

#GR8 Other

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

 

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

 

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.