Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Zopa are looking for a highly motivated, people driven Customer Operations Manager to support the scale of our department with high focus on delivering impactful change and supporting wider business objectives. You will be customer centric, possess strong communication and leadership skills whilst able to show an agile style to work and ability to think on your feet. You’ll display a real sense of ownership for your area, developing a team that strives for the best customer outcomes and consistently searches for and delivers meaningful improvement in line with Zopa’s vision.
As a Customer Operations Manager at Zopa, you will oversee the day-to-day operation of our Operational Support/Customer Service teams, ensuring the department is delivering exceptional customer experience, supporting across our broad range of products, maximising productivity, and executing Zopa’s policies and procedures with the upmost integrity. You should consider how to implement Zopa’s values within everything that you do and ensure and champion best ways of working.
Furthermore, you will create positive, forward-thinking culture within the team, and this should be at the forefront of your mind. You’ll be expected to work towards common goals by inheriting our business objectives as your blueprint towards your short-, medium-, and long-term planning. This will require close collaboration with numerous stakeholders and your engagement and management of these relationships will help deliver success for our customers and the business.
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.