Posted:
9/3/2024, 5:54:00 AM
Location(s):
Guadalajara, Jalisco, Mexico ⋅ Jalisco, Mexico
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Product Support Specialist
Department: Customer Experience Product Support
FLSA: Nonexempt
Position Overview:
If you have a passion for helping others and thrive in a fast paced, customer centric, troubleshooting & technical support environment we would like to talk with you! We are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.
The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. This role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current customers needing technical assistance and/or product support related to their OmniPod System. The primary responsibility of the Product Support Specialist is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset.
Responsibilities:
Required Qualifications
Website: https://insulet.com/
Headquarter Location: Bedford, Massachusetts, United States
Employee Count: 501-1000
Year Founded: 2000
IPO Status: Private
Last Funding Type: Post-IPO Debt
Industries: Biotechnology ⋅ Diabetes ⋅ Health Care ⋅ Medical Device