Operational Excellence Manager - Data Excellence

Posted:
5/22/2025, 4:58:25 PM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level

Field(s):
Operations & Logistics

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Operational Excellence Manager will work in conjunction with the Senior Management Team Operations and other key stakeholders in the business to ensure the development, implementation, and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.

What You'll Do:

The Operational Excellence Manager will work in conjunction with the Senior Management Team, Operations and other key stakeholders in the business to ensure the development, implementation, and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.

  • Work with Senior Management to create and ensure the Company vision and core values are integrated into our operational strategies.
  • Conduct operational reviews in all BGO locations applicable
  • Complete random audits on client portfolios and  agents and review results with  appropriate local and global management
  • Observe, monitor then coach operational agents and leadership where applicable to support department and organisational objectives
  • Help champion core values by fostering knowledge transfer and collaboration across teams in different locations where required
  • Hosting skill building, up-skilling learning sessions with agents and leadership where applicable
  • Build relationships with leaders globally at various levels of leadership and partner with different departments on projects where applicable
  • Help champion cross functional teams working on continuous improvement initiatives
  • Champion company core values and other company programs to engage and motivate our employees
  • Other duties as assigned

Education

High School Diploma or Equivalent is required

College Diploma or University Degree in a related field of study

Experience

Minimum 3 years’ experience in an Operational Management role, or the equivalent work experience

Previous statistical analysis or quality assurance experience would be an asset

Certificates, Licenses, & Registration:

There are no personal certifications, licensing, or registration requirements for this job

Reports to: Director, Operations; Director, Global Operations; VP, Operations

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French.  Please note that Information security responsibilities are based on role.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

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Website – https://www.billgosling.com/careers

 

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!