Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

The Logistics Service Representative II will work in the following programs: consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company’s processes through professional communications, both to and from customers, on behalf of Accenture clients. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.

Responsibilities:

• Perform and handle outbound or inbound customer and/or client communications. Communications over the phone only.

• Advise customers on behalf of OnProcess Technology’s clients. 

• Interact with customers via various methods of communication.  

• Update program database accurately. 

• Appropriately handle challenging and unique customer situations in accordance with Accenture policies. 

• Identify and escalate data or program specific issues to appropriate level of management. 

Qualifications:

• Strong English Skills for Business (Written and Spoken)

• 12+ months previous customer service experience within a Contact Center. 

• Attention to detail and accuracy. 

• Strong written, verbal and interpersonal communication skills. 

• Ability to maintain confidentiality. 

• Results-driver with action orientation.   

Education/Certification requirement: 

• High School Diploma

What we offer

• Health and Life Insurance

• Accenture days, 3 additional vacation days

• On site doctor

• Birthday leave

• Internet reimbursement

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.