About the Role:

Grade Level (for internal use):

11

• S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. 
• For more information, visit www.spglobal.com/mobility.

Senior HR Specialist – Shared Services (Japan)

Location: Tokyo, Japan
Employment Type: Full-time, Permanent

About the Role

The Senior HR Specialist – Shared Services (Japan) plays a critical role in delivering high-quality HR operations and employment support across the Japan employee population. This position serves as a local HR operations and employee support coordinator, ensuring HR processes are executed with accuracy, compliance with Japanese employment law, and alignment to global HR Shared Services standards.

This role blends hands-on HR operations experience  with governance, quality assurance, and escalation coordination expected in global shared services environments. Candidates must be practical executors, strong communicators, and culturally fluent in Japanese norms and workforce expectations.

What You’ll Do

HR Shared Services & Data Integrity

• Ensure accurate HR data maintenance in HRIS (e.g., Workday), including lifecycle events (hire, transfer, leave, termination) consistent with statutory requirements and internal controls.
• Coordinate with global shared services teams, payroll partners, and external advisors to validate HR processes, transactions, and payroll outputs.
• Act as a local escalation point for HR operations and system issues, ensuring timely resolution and communication.
• Partner with HR Technology and shared services to ensure efficient issue triage, ticketing, and knowledge base updates.

Employee Support & Manager Service

• Act as an accessible point of contact for employees and managers on HR policies, procedures, and administrative inquiries.
• Triage support requests to the appropriate execution pathway (e.g., shared services team, HRBP, Legal) with clear follow-up expectations.
• Provide practical guidance on performance management, leave administration, and general HR processes, ensuring compliance with Japanese regulations and global standards.
• Support onboarding, role changes, and offboarding in collaboration with Shared Services, ensuring a smooth employee experience.

Employment-Related Coordination & Compliance

• Monitor and help coordinate employment matters; partner with HRBPs and Legal where cases involve risk, sensitive issues, or require specialized support.
• Handle routine employee relations issues appropriately, ensuring diligent documentation and confidentiality.
• Escalate and coordinate medium- to high-risk concerns with HRBP Legal partners, ensuring appropriate involvement and escalation points.
• Identify emerging trends or risks in employee relations and raise them proactively.

Reporting & Continuous Improvement

• Produce regular HR reports (e.g., headcount, data quality, service metrics).
• Analyze data and trends to identify inconsistencies, risks, or opportunities for process improvements.
• Contribute insights and recommendations for HR shared services process enhancements, including SOP and knowledge-article updates.

Risk & Governance Support

• Support HR governance by ensuring compliance with Japanese employment law and internal policies.
• Collaborate with HRBPs and Legal on consultation workflows (statutory procedures, consultation support when required).
• Maintain clear documentation, audit trails, and data governance practices consistent with Mercer-influenced HR quality frameworks.

What You Bring

Experience & Domain Knowledge

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5–8+ years in HR Operations, Shared Services, or generalist HR roles; experience in multinational contexts is preferred.
• Demonstrated knowledge of Japanese labor law, payroll compliance, and statutory HR practices.
• Experience working with HRIS systems, data validation, and HR operational controls.

Language & Communication

• Business-level Japanese and English fluency (oral and written) required.
• Ability to communicate clearly with employees, managers, and global partners.

Skills & Competencies

• Strong coordination and prioritization skills: Japan HR roles often require multitasking across payroll, compliance, and operational workflows.
• Exceptional attention to detail with a focus on data quality and compliance.
• Strong interpersonal skills with a collaborative and culturally sensitive approach.
• Sound judgment with escalation awareness and risk management orientation.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

20 - Professional (EEO-2 Job Categories-United States of America), HUMRES202.2 - Middle Professional Tier II (EEO Job Group)