When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As the Supervisor, you will lead a team responsible for automation of IP, Voice and Video Network. The team creates automations to give network engineers the ability to perform their tasks more efficiently and effectively, and at far greater scale. 

• Leading the effort to transform the way we do operations by leveraging automation tools to develop scalable workflows.

• Understanding new technology development and aligned team member training and development.

• Setting individual performance objectives and providing performance reviews.

• Understanding automation platform architecture and align team’s activities accordingly.

• Working with stakeholders to ensure that requirements are met and projects are successful.

• Monitoring and measuring team performance – provide reporting to the executive level.

• Automation Orchestration: Drive the development of tools for auto-triage, auto-mitigation, and auto-notification to achieve aggressive orchestration and MTTR reduction targets.

• Network Intelligence: Leverage telemetry data and AI/ML models to provide authoritative network visibility and smarter incident response.

• Operational Excellence: Enforce the "Prepare, Pause, and Confirm" methodology to ensure all automation activities maintain the highest safety and reliability standards.

What we’re looking for...

You’re a technical expert with experience managing multiple medium to large projects at once. You know how to manage a project team, creating clarity, removing barriers, and using creativity to make decisions that impact projects and staff members. Cross-functional work is ideal for you, given your collaborative nature and ability to work with a variety of stakeholders across the organization. 

You possess an "automation mindset"—the innate ability to look at a manual process and visualize an automated solution. You are a detail-oriented analyst who enjoys exploring various systems to find meaningful trends within large datasets. You thrive in a role that requires both independent investigation and collaborative synchronization with a global team.  

You will lead the teams to perform deep-dive data analysis into various systems to evaluate the performance of current workflows and determine their business impact. By "wading through" complex datapoints, you will synthesize information into a cohesive picture that enables the team to improve the network through strategic automation. Additionally, you will stay in sync with the broader US-based team to ensure all automation efforts align with current operational needs.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Strong leadership skills with the ability to set clear strategic priorities in a high-flux environment.

• Exceptional communication skills for interfacing with global senior leadership and cross-functional stakeholders.

• Flexibility to work US hours.

Even better if you have one or more of the following:

• Bachelor’s degree in Computer Sciences, Software Engineering, or Electrical Engineering.

• Master’s degree in Engineering, Telecommunications, or Technology-related field.

• Strong Networking background.

• Ability to lead and drive projects to completion and balance multiple work assignments simultaneously.

• Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.

• Technical project management experience and interpersonal skills.

• Experience with network automation tools.

• Understanding of Agile Framework.

• Proven experience leading technical teams in automation development and software integration.

• Advanced knowledge of Verizon’s network architecture or internal automation platforms (e.g., ATOM, AP, SevOne) or network systems. 

• Experience with AI/ML integration for predictive network health and automated Root Cause Analysis (RCA).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.