Job Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Essential Duties and Responsibilities

• Ensure the cleanliness of the facility's public areas, office spaces, locker rooms, break rooms, and common use spaces.
• Keep assigned areas and applicable equipment in good working condition.
• Transferring product to concession stands/carts.
• Assist in pre-event setup through various duties.
• Assist in post event breakdown.
• Maintain a fun, friendly, and safe environment in assigned sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Handle complaints, disturbances, or related problems with guests in an effective manner. Forward complaint to Supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.
• Identify and respond to emergencies, involving Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.

ENVIRONMENTAL/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

The essential responsibilities of this position are described under the headings above and may be subject to change at any time due to reasonable accommodation or other reasons.  This document in no way states or implies that these are the only duties to be performed by the employee holding this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

KNOWLEDGE, SKILLS & ABILITIES

• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.

EDUCATION/EXPERIENCE

High School degree/GED or equivalent is required

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.