Posted:
6/25/2024, 5:00:00 PM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
What you will do:
Direct and oversee all aspects of the customer service operations, policies, objectives, and initiatives.
Manage all operational and daily activities of the Product Support, Tech Support and Sales Support teams.
Ensure clients receive effective and timely resolution of all issues in compliance with service level agreements.
Establish policies, procedures and tools that produce world-class customer service.
Align customer service with data analytics to drive continual improvement and support sales.
Assist the Sales organization by bridging the gaps between departments, managing large client projects, and identifying opportunities to improve efficiency, and/or enhance the client's experience.
Communicate service performance levels to key stakeholders, including Sales and Service, Finance and Product leadership teams.
Manage resources, including sourcing for, hiring, developing, and retaining high-performing staff.
Manage resources to achieve objectives and satisfy client requirements; promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
You need to have:
Bachelor’s degree with substantial coursework in business, marketing, economics, and/or psychology.
7 years of customer-facing sales support experience in a SaaS, Financial or Research application product environment.
5 years in a customer-facing management role managing a team of 10+ customer and technical support staff.
5 years people management experience, with ideally 2+ years of experience managing people leaders.
Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.
Website: http://www.bloomberg.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1981
IPO Status: Private
Industries: Analytics ⋅ Business Information Systems ⋅ Business Intelligence ⋅ Finance ⋅ Financial Services ⋅ Information Services ⋅ News