The Opportunity

  

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer / Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you. 

 

What motivates you?

 

·         You obsess about customers, listen, engage and act for their benefit 

·         You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

·         You thrive in teams, and enjoy getting things done together

·         You take ownership and build solutions, focusing on what matters 

·         You do what is right, work with integrity and speak up

·         You share your humanity, helping us build a diverse and inclusive work environment for everyone 

 

We are looking for someone with: 

 

·         Degree/diploma holder

·         Around 5 years' relevant work experience, preferably in Individual Insurance operations and services in Life Insurance Industry

·         2 years supervisory experience is desirable

·         Responsible and attentive to details

·         Good customer focus and follow-up skills

·         Mature, independent, outgoing and able to work under pressure 

·         Excellent communication and presentation skills

·         Strong PC and word processing skills (both English and Chinese)

·         Excellent command of spoken and written English and Chinese, Putonghua is preferable

 

On the job you will: 

 

·         Deliver administrative support and customer service to Individual Insurance client

·         Complete record updating in line with qualified standard within service time frames

·         Handle escalated cases from offshore team and make follow-up with various distribution channels and customers on incomplete cases

·         Liaise, coordinate and manage clients’ special request with various departments.

·          Provide training to offshore team on new procedures and any change requirements

 

 Our commitment to you

 

·         Our mission; to be a part of making Decisions Easier and Lives Better

·         A leadership team dedicated to your growth and success 

·         A bold ambition and set of goals to be a leader in driving transformation in our industry 

·         Our best. Every day. 

 

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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