About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a GenAI Engineer at impact.com, you'll be building AI solutions that transform how our company operates from the inside out. You'll be within impact.com's
productivity and efficiency capability to design and implement AI tools that elevate everyone's work experience across the organisation.

Your day-to-day will involve developing cutting-edge technology that addresses diverse business requirements, enhances departmental productivity, and
converts manual processes into streamlined automated workflows. You'll be at the forefront of innovation, creating solutions that deliver measurable results.

We're looking for someone who combines strong engineering fundamentals with a genuine passion for Generative AI, Agentic AI, and AI Automations. You'll create
and deploy tools that supercharge individuals and entire departments, making complex tasks simpler and more efficient. As a key member of our growing
Internal GenAI Team, you'll directly influence how impact.com leverages AI to work smarter, not harder.

Want to get your hands dirty deploying GenAI automations, applications, and processes? You'll develop and implement AI solutions that create measurable
business value. Together, we'll identify priorities and deliver results that align with our strategic objectives. If you're excited about using AI to transform how a
business operates from the core, we should definitely talk!

What You'll Do:

• Build and deploy agentic AI solutions that enable autonomous task completion across business functions
• Develop reusable AI libraries and SDKs that accelerate product discovery and empower engineering teams
• Build specialized AI tools that transform manual workflows into efficient automated processes
• Design and implement smart internationalization libraries that enhance global user experiences
• Create and optimize RAG systems that make company knowledge instantly accessible
• Develop scalable orchestration frameworks for AI agents to handle complex business processes
• Engineer prompt management systems and versioning tools for consistent AI interactions
• Build and maintain AI-powered knowledge graphs to improve information discovery and utilisation
• Create comprehensive LLM evaluation frameworks to ensure quality, accuracy, and performance
• Research, evaluate, and integrate third-party AI tools and SaaS solutions into the business
• Develop AI-powered analytics pipelines that transform unstructured data into actionable insights
• Implement conversational AI interfaces that streamline internal support and enhance productivity
• Stay current with advancements in GenAI, vector databases, and embeddings technologies
• Contribute to our internal AI community through knowledge sharing and best practices
• Work with cloud AI services to ensure scalability, reliability, and cost-effectiveness

What You Bring:

• Software engineering fundamentals
• Experience with Python and relevant AI/ML frameworks and libraries
• Basic understanding of cloud platforms (GCP preferred, AWS/Azure acceptable)
• Experience working with at least one AI provider API (OpenAI, Anthropic, or Google Gemini)
• Basic familiarity with LLM orchestration frameworks like LangChain or LangGraph
• Basic understanding of AI agents and automation concepts
• Understanding of vector databases and embedding models for semantic search
• Basic experience with pre-trained models and model deployment concepts
• Knowledge of RAG architectures and implementation patterns
• Ability to implement prompt engineering best practices for LLM applications
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to explain complex concepts to non-technical stakeholders
• Demonstrated hunger to learn, innovate, and stay current with the rapidly evolving AI landscape
• Ability to work collaboratively in a fast-paced environment

Preferred Qualifications

• Experience with Python and relevant AI/ML frameworks and libraries
• Hands-on knowledge of LLM orchestration frameworks like LangChain and LangGraph
•  Exposure to knowledge base and data indexing concepts (LlamaIndex familiarity is a plus)

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.