What You’ll Be Doing

• Responsible for the Order to Invoice Process including: order entry & maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up.
• Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
• Support Sales team with direct customer contact following the demand planning and quality assurance processes.
• Responsible for overall customer management as well as handling customer returns, resolving customers’ inquiries, etc.
• Closely collaborate with Field Sales to maintain inventory at optimized level.
• Assist Inside Sales to complete process from quotation to ordering.
• Implement other tasks assigned by supervisor and support other necessary projects

What We Are Looking For

• Minimum 1 years of customer service or order management related experience, similar industry background is highly preferred.
• Customer-oriented and good teamwork
• High level of ownership and accountability for assigned tasks.
• Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
• Willing to work in a challenging and multicultural environment.
• Good at English written

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Double Pay
• Performance Bonus
• Paid Time Off
• Special/Extra Leave
• 5-Day Work Week
• Growth Opportunities
• And more!