Successful Associate Ops Support Analysts should demonstrate the following behaviors:

Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

Drives Value for Clients: Enables economic value and positive social impact for clients, companies, governments, and communities

Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients

Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy

Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

On a daily basis, an Associate Ops Support Analyst will be responsible for the following:

• Coordinates Strategies/tactics between job functions to ensure no carry over.
• Analyses and prioritizes own work activities to complete daily assignments.
• Assists team members with resolution to problems.
• Communicates with external and internal departments to ensure proper resolution of issues.
• Ability to troubleshoot issues and make sound judgments.
• Handles and/or assists in various projects related to the department and applies technical proficiency
• Able to get along well with others that fosters a great team environment.
• Maintain high productivity and accuracy rates to meet our service level standards.
• Be Accountable, Reliable and Dependable

Requirements:

• 1 year+ prior banking experience
• Detail Oriented and able to work independently
• Strong Problem Solving and Decision making skills
• Highly effective communication (verbal & written) and analytical skills
• Ability to prioritize, meet accuracy and service level standards in a fast-paced environment a must.
• Technical proficiency with Outlook, Microsoft Word, PowerPoint and Excel
• Prior knowledge and/or experience with the following systems: BABO, Citismart, Systematics, RSM, Pep+, Sign Plus, EIC, Salesforce, Wausau, CBusOL Portal and Web Cash Manager a plus.
• Desire to Succeed, Adapt to Changes and Strong Work Ethic

Education:

• Bachelor’s Degree/Associate's Degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$49,010.00 - $68,390.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jan 12, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.