We are building a team of trailblazers, who embody growth, impact, and excellence.

Job Description

As an IT Analyst, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services.

Job Duties

• Serves as first point of contact for employees needing technical assistance
• Deliver excellent customer service through all employee interactions
• Microsoft Hybrid Environment – Domain Controllers, Active Directory, & Microsoft Entra ID
• Work with Microsoft Azure & M365 Administration
• Dynamics Support, Power Platform, Power BI, SharePoint
• Networking Concepts - FortiNet firewall, Cisco and Meraki networking
• Prioritize workload for users that are experiencing work stoppages
• Remote desktop support for remote and local users
• Familiar with Microsoft Intune, Windows Autopilot, and inventory management
• On-Call rotation to support after hours end user issues (1-2 weeks per month)
• Self-Starter to IT projects that stretch beyond your comfort zone and do required research for solutions

Accountabilities 

• Operational Excellence: Diagnoses and resolves employee workstation problems, follows best practices when resolving helpdesk tickets, performs preventative maintenance, and escalates tickets as appropriate.
• Customer Service: Provides clear and constant updated support to internal customers with the appropriate level of empathy and urgency when resolving issues.

Required Qualifications

• Bachelor’s Degree and/or combination of minimum 5 years total of IT experience
• 2+ years of Azure experience
• 2+ years of Application experience
• 3+ years of Desktop support experience
• Office 365 support experience

• Strong communication, interpersonal skills, and a customer service-oriented mindset
• Knowledge of asking targeted questions to quickly understand the root cause of a problem
• Willingness to work in a fast-paced environment
• Independent self-starter that will take action on needs as they arise
• Highly motivated team player that’s seeks best in class customer service
• Have understanding of how environment changes can impact the business

Preferred Qualifications

• Microsoft AZ-104 Certification
• Power Platform Fundamentals
• CompTIA A+, Network+, Security+

Working Environment 

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required and the company will not pursue Visa sponsorship for this position.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.