Business Development Consultant

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

At Santander, we’ve built effective, and loyal relationships with our mortgage intermediary firms.

We’ve done this by providing a best-in-class service. And this is where you’ll come in. You’ll enhance our relationships by supporting our registered IFAs and brokers. You’ll provide them with guidance and support, educating intermediaries about our mortgage proposition, mortgage products and risk policy.

The difference you’ll make:                                                                            

• Developing Santander’s intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams
• Educating intermediaries about our mortgage proposition
• Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions
• Managing and delivering a high level of both call & chat volumes, adding value on every contact
• Displaying a knowledge of the wider mortgage market, your customers and our proposition

What you’ll bring:

• Proven experience working in a high-volume inbound contact centre environment
• Excellent telephony experience and the ability to deliver excellent customer service
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

• Knowledge/background in mortgages/intermediaries is an advantage
• Evidence in building and sustaining relationships
• Being able to learn and retain knowledge and information

What else you need to know:

This role is based in Manchester and you will be expected to spend two days per month of your time in this office.

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

This is a Permanent role at 35hrs per week. Our working hours are Monday to Friday 09:00 – 17:00.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. 

• Starting salary of £22,913 plus a £500 annual cash allowance to spend on our great range of benefits.

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander product and services.

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.