About The Role:

The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need.

Schedule: Sunday-Thursday, 1 PM - 9:30 PM

Responsibilities:

• Route shipments in the most cost-effective manner.
• Tracking/tracing shipments while resolving any shipping errors.
• Provide excellent customer service to both business customers and carriers.
• Ability to perform a high volume of outbound calls.
• Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
• Communicate any transit issues to respective parties and provide solutions.

Qualifications:

• College degree or currently pursuing a degree is preferred.
• Previous customer service or call center experience is required.
• Excellent problem-solving skills required.
• Highly collaborative and values constant improvement.

Skills:

• Ability to handle a high volume of calls in a fast-paced environment.
• Ability to communicate in a clear and concise manner.
• Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
• Ability to problem solve.
• Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm.

Additional Information:

• $21.50/hr.
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Indianapolis, Indiana

#LI-JD1