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What we offer:

Group Summary:

Department

Information Technology 

Designation

Consultant Service Desk

Role Purpose

To deliver prompt and effective first-level IT support to end-users by resolving hardware, software, and service-related issues. The role includes managing IT helpdesk tickets, coordinating with vendors, handling IT asset movements, processing IT service bills, and maintaining accurate records to ensure smooth and efficient IT operations with a strong focus on user satisfaction.

Reporting to

HOD

Responsibilities/ task

Key Responsibilities with brief description according to priority

Key Responsibilities:

• Respond to user inquiries via phone, email, or chat in a timely and professional manner.
• Provide helpdesk support and resolve IT issues to the end-user’s satisfaction.
• Work on IT helpdesk ticketing applications to log, track, and close service requests and incidents.
• Troubleshoot hardware and software problems across desktops, laptops, printers, and other IT equipment.
• Install and configure hardware, software, and peripheral systems.
• Guide users through step-by-step troubleshooting and problem-solving processes.
• Escalate complex technical issues to higher-level IT support teams when required.
• Document IT issues, resolutions, and maintain the IT knowledge base.
• Prepare and maintain monthly IT-related bills (e.g. MGIT, Printer, IT services, Tata bills).
• Prepare and maintain employee clearance data for exit formalities.
• Maintain and update the IT scrap list and assist in asset disposal processes.
• Prepare and manage delivery challans and handle transfer documentation of IT assets.
• Coordinate with Dell and HP support teams to log, track, and resolve hardware-related issues (Lock the Issue process).
• Maintain IT inventory records and asset management data.
• Regularly update and maintain IT process documentation and standard operating procedures.
• Ensure timely maintenance of IT hardware, including regular system health checks, preventive maintenance, and coordination with vendors (Dell, HP, etc.) for repairs and replacements to minimize system downtime.
•  Perform timely hardware maintenance and preventive checks to ensure smooth functioning of IT equipment.
• Log and follow up on hardware-related issues with vendors (Dell, HP) for quick resolution.
•  Maintain records of hardware service history and replacement schedules.

Key Performance Indicators

ITIL Key Performance Indicators

Role Requirement (Expectations)

Level (mention desired level for each skill set)

Educational Qualification

Minimum bachelor’s degree in information technology/ computer science

No. of years of work experience

6 to 7 Years

Critical Skill Sets (Technical)

Working knowledge of IT department and support to engineers working on project. CAD / CAM / CAE / Electronics

7 Years

Critical Skill Sets (Behavioral)

Positive attitude, learning mindset

Proficiency in languages

English

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.