International CX Senior Analyst

Posted:
3/5/2026, 11:23:37 PM

Experience Level(s):
Senior

Field(s):
Growth & Marketing

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position gathers data and performs analyses to develop and evaluate UPS’s marketing strategy. He/She consults with internal subject experts to assist in identifying the best approach to gather information and solve business issues.  He/She uses in-house reporting tools and secondary data sources to gather data for analyses and decision-making. This position summarizes and communicates results of analyses to key stakeholders throughout the organization.

Key Responsibilities

  • Develops subject matter expertise on internal and external sources of information for analysis to provide information for decision making.
  • Identifies the key trends in each region/product to determine how they impact customers, industry, competitors, and UPS.
  • Create and updates business cases by creating sophisticated financial models based on UPS data sources (e.g. BIA, Data Warehouse, etc.).
  • Develops metrics to determine the effectiveness of marketing programs and tracks region/product performance.
  • Presents findings cross functionally to key stakeholders and identify opportunities to bridge relevant initiatives

Qualifications

  • Excellent written and verbal communication skills

  • Strong data and analytical skills, including the ability to query, analyze, derive insights, and make recommendations

  • Proficiency in SQL- Preferred

  • Customer focused and detailed-oriented

  • Strong time management and prioritization skills

  • Bachelor’s Degree or International equivalent

  • 3–5 years of relevant experience in fast‑paced, data‑driven environments

The position is based in Atlanta, Georgia and will require commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.

Job Grade- 20G

Last day to apply internally: 3/17/26 @ 11:59pm EST

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.