The Service Experience Lead is responsible to ensure achievement of operational SLA’s

• Manage Service partners from Claims handling point of view.
• Work in close coordination with Client and vendors to achieve SLAs.
• Ensure Logistics, Visit & Repair SLA’s met.
• Manage a team of Ops executives who work closely with service partners.
• Liaising with contact center, Service Managers to share the updates.
• Escalation management
• Responsible to maintain reports required to analysis service level of designated territory and vendors

Work proactively to ensure the service partners are in place and work as per company requirements.