Are you interested in working in a growing industry?  Increased demand for smart home and business security has opened a brand-new opportunity at Guardian for high-energy people like you.  

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.

Position Summary:

Guardian’s Technical Care Department provides troubleshooting and support for our customers. The Technical Care Team Leader will oversee the daily operations of the Technical Care team, ensuring efficient and effective resolution of customer issues. This role requires strong leadership skills, technical expertise, and a commitment to customer satisfaction.

Responsibilities:

• Team Leadership: Lead, and mentor a team of Technical Care Specialists, fostering a positive and productive work environment.
• Customer Support: Ensure timely and accurate resolution of customer inquiries and technical issues through various channels (phone, email, chat).
• Process Improvement: Identify opportunities to improve support processes and implement best practices to enhance customer experience.
• Technical Expertise: Stay updated on product knowledge and industry trends to provide expert guidance to the team and customers.
• Collaboration: Work closely with other departments to ensure seamless communication and support for customers.

What You’ll Need:

• One year of experience within our Technical Care Department is preferred, demonstrating exceptional performance results.
• Thorough understanding of company and departmental policies, procedures, products, and resources.
• Motivated, detail-oriented, independent thinker.
• Excellent customer care skills and solid oral and written communications.
• Adaptable and supportive of change.
• Able to work independently and as a team member to achieve team and company goals.
• Able to manage projects, handle multiple assignments and meet deadlines.
• Proficient knowledge of Microsoft Word, Excel, Outlook, and Power Point.
• Strong problem solving and organizational skills.
• Commitment to continue learning.
• Ability to work flexible schedules at times (evenings, weekends, holidays).

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.   
 
Armstrong is an Equal Opportunity Employer.