Posted:
12/23/2024, 12:14:09 PM
Location(s):
Monrovia, California, United States ⋅ California, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!
COMPENSATION
Hourly Minimum - Maximum$26.00 - $29.00Forest Lawn – Douglas and Zook in Monrovia is in search of a compassionate individual with general knowledge of office procedures for the Service Arrangements Representative 1 opening. The duties for this role include coordinating paperwork, answering telephones, filing, typing, assisting with funerals, and grief support. They must also have good communication and customer service skills.
WHAT YOU'LL BE DOING
Represent Forest Lawn in a courteous and professional manner.
Attend all safety meeting and become familiar with MSDS.
Ensure work area is clean, secure, and well maintained.
Understand and respect the nature of our business.
Serve families or visitors promptly and professionally with compassion.
Assist with the execution of funeral services in and outside of the mortuary.
Keep supervisor informed of area activities and any significant problems or concerns.
Work in a busy environment that requires multi-tasking and meeting strict deadlines.
Checks invoices.
Perform a broad variety of customer service functions; including answering phones, filing, data entry, proofreading, etc.
Work with Grief Support Coordinators regarding grief support and meetings with families.
Serve hot and cold drinks to families – make coffee and provide water from the refrigerator as necessary.
Expediently and knowledgeably answer questions and solve problems for customers and/or employees
May be asked from time to time to train other employees.
May be asked to assist other departments as needed.
REQUIRED QUALIFICATIONS
High School Diploma or G.E.D.
Previous customer service experience.
Minimum one year of general office experience.
Valid California Driver License.
This role requires a physical with lifting requirement.
PREFERRED QUALIFICATIONS
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Website: https://forestlawn.com/
Headquarter Location: Glendale, California, United States
Employee Count: 501-1000
Year Founded: 1906
IPO Status: Private
Industries: Leisure ⋅ Retail