Client Success Manager-SOC

Posted:
3/6/2026, 6:45:03 AM

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Business & Strategy ⋅ Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The SOC Client Success Manager (CSM) owns the overall health, value realization, and retention of assigned accounts. The SOC CSM serves as a trusted advisor to key client stakeholders, ensuring alignment between client objectives and service delivery. This role proactively drives value articulation, identifies risks and opportunities early, and partners cross-functionally to deliver measurable outcomes.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 
- Medical, Dental, and Vision Insurance 
- 401(k) 
- Paid company holidays 
- Paid time off 
- Paid parental and caregiver leave 
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

AHEAD

Website: https://www.thinkahead.com/

Headquarter Location: Chicago, Illinois, United States

Employee Count: 1001-5000

Year Founded: 2007

IPO Status: Private

Last Funding Type: Venture - Series Unknown

Industries: Cloud Computing ⋅ Information Technology ⋅ Software ⋅ Staffing Agency ⋅ Virtualization