Responsibilities & Duties:

• Build, configure, and maintain local development and testing environments

• Support internal teams with deployment requests, configuration, and troubleshooting

• Manage application installs and upgrades for both hosted and on-prem customers

• Deploy dev pushes and hotfixes for validation and customer support

• Assist with database migrations, scripting, and standards enforcement (SQL Server)

• Maintain and improve automation around installs, configuration, and environment readiness

• Provide technical support to internal departments and customer technical staff

• Document deployment processes, environment configurations, and troubleshooting playbooks

• Identify and implement automation and AI-assisted solutions to reduce manual effort in deployments, upgrades, diagnostics, and environment validation.

• Leverage AI-driven tools or techniques to accelerate troubleshooting, log analysis, deployment verification, and process optimization.

• Continuously assess existing DevOps and support workflows to eliminate manual steps and improve speed, consistency, and reliability.

• Act as a technical innovator, bringing a “how can this be automated?” mindset to every recurring operational task.

• Enhance upgrade throughput through automation, aiming to enable multiple upgrades per week while maintaining quality, rollback safety, and customer confidence.

• Support Professional Services deployments, including data migrations for POCs and new customer implementations, aligned with Statements of Work (SOWs).

• Partner with R&D on release readiness, including environment preparation, database changes, and deployment validation.

• Serve as liaison for NLETS-related environments and access, coordinating with external teams while ensuring scope alignment and proper cross-charging when work extends beyond DevOps responsibilities.

Requirements:

• Must reside in the United States

• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or relevant experience

• 3+ years in a DevOps, systems administration, or infrastructure support role

• Strong knowledge of Windows Server, IIS, and PowerShell scripting

• Experience with SQL Server, scripting, and performance basics

• Experience in cloud platforms (Azure, Nlets, AWS) and cloud architecture

• Familiarity with Azure DevOps, pipelines, and version control systems (Git)

• Experience deploying .NET applications and managing configuration files

• Understanding of software packaging and deployment techniques (e.g., MSI, ClickOnce)

• Demonstrated experience improving deployment or operational processes through automation or AI-assisted tooling

• Must be able to pass a full background check