Job Summary:

Job Summary:

Greet all guests at table

Respond to guest inquiries regarding menu, wine list, Music Hall

Inform guests of daily specials and make recommendations

Suggestively sell menu items, beverages, desserts, etc.

Anticipate and respond to guest needs

Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude

Organize and prioritize service per appropriate service sequence

Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal

Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met

Deliver food and beverages to table

Perform opening/running/closing duties according to HOB policy

Maintain line of sight/atmosphere control by circulating through work area throughout shift

Have the ability to memorize menus and daily specials

Pre-bus tables:  remove dirty plates, glasses, etc., from table once guest has finished

Clean spills on tables or around work area

Maintain HOB safety and sanitation standards

Prepare guest checks (on micros terminal) and check for accuracy

Receive payment and process cash, credit card or traveler’s check transactions

Have knowledge of all music, promotional or special events in the house

Assist other servers or other employees as needed

Required to occasionally work Special Events that are scheduled throughout the venue

Job Requirements

Qualifications:

Required:

•          (State or CountyLicensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

2-5 years high volume experience in restaurant operations

Working knowledge of high volume restaurant operations and safe, responsible alcohol service

Standard food preparation/presentation

Skill in guest relations

Wine & Liquor knowledge

Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

High School Diploma

Preferred:

Point of Sales knowledge, preferably MICROS