Posted:
9/17/2025, 3:38:55 AM
Location(s):
Columbia, Maryland, United States ⋅ Maryland, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
Remote
Job Description:
Parsons is looking for an amazingly talented Help Desk Specialist. When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
In this role, you will support our new Microsoft Azure-based development environment within the help desk which is staffed 8 hours a day 5 days a week. Under direct supervision and with mentoring and guidance, the ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our developers and stakeholders. You will troubleshoot standard issues, questions and problems. Assignments are directed at gaining experience in basic techniques and procedures for handling standard service procedures, issues, questions and problems arising in the day-to-day use of individual workstations, computers, hardware and software.
Must be eligible to obtain a US government security clearance, we will sponsor you!
Occasional travel to MD for quarterly planning events may be required.
What You'll Be Doing:
Troubleshoot standard software and virtualization questions, issues, problems and failures with individual workstations, software and hardware; may identify and refer network problems related to virtual desktop infrastructure and other components of the network as your role grows. Activities include recognition, research, isolation, resolution, and follow-up actions.
Coordinate with IT and development teams to troubleshoot and resolve complex technical problems.
Support the development and maintenance of help desk policies, procedures, and documentation.
Stay updated with the latest Azure features and updates to provide proactive support – we pay for certification study material and exams aligned with your role.
Collaborate with other members of the Help Desk and engineering teams to resolve complex problems.
What Required Skills You'll Bring:
Bachelor’s degree in Information Technology, Computer Science, or a related field
Minimum of 2+ years’ experience in IT support
Experience with Microsoft Azure and cloud computing environments
Must be able to obtain a US government issued security clearance.
Excellent communication and customer-service skills
An aptitude for identifying, analyzing and resolving common technical issues, questions and problems with software and associated hardware
Strong communication skills to collaborate effectively in a remote team environment
Ability to work independently and manage time effectively while working remotely
U.S. Citizenship is required
What Desired Skills You'll Bring:
Active Secret clearance
Certifications in Microsoft Azure or related fields are highly desirable
Minimum Clearance Required to Start:
Ability to obtain a Secret clearance
Security Clearance Requirement:
NoneThis position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $26.25 - $45.96We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
Website: https://www.parsons.com/
Headquarter Location: Centreville, Virginia, United States
Year Founded: 1944
IPO Status: Private