At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

APAC Senior Lab IT Specialist, Roche Diagnostics Asia Pacific 

The Opportunity:

• Technical support for APAC affiliates across Roche navifyⓇ digital products

• Conduct regional workshops and training 

• Support APAC affiliates with project implementation 

• Lead and drive Lab IT initiatives within APAC region

As APAC Senior Lab IT Specialist, you will be responsible for:

• Collaborate with APAC affiliates, product marketing and Global Customer Support (GCS) of Roche Information Solution (RIS) and Roche Diagnostics Solution (RDS) to align and adopt digital strategies for APAC region

• Advocate best practices among APAC Lab IT community

• Lead in new feature / product implementation including alignment with APAC affiliates, product marketing and GCS RIS / GCS RDS

• Identify, work on and propose continuous system and process improvements to enhance Lab IT service delivery for APAC region

• Ensure escalated issues are properly handled and resolved

• Be responsible for mentoring and conducting internal knowledge transfer among team members

• Support in formulating sustainable APAC Lab IT support model align with RIS strategy

• Based in Singapore and reports to APAC Lab IT Team Manager, Service & Support, Lab & C-Suite Value Stream

Who you are

• Demonstrate strong team-spirit and ability to work independently to deliver tasks in a timely manner

• Fluent written and verbal communication skills in English is a must

• Ability to make decisions and implement necessary action plans

• Accept challenges and be accountable to lead new projects / initiatives outside of routine responsibilities

• Keen to learn and support teammates

• Willingness to travel up to 40% of the time

Qualifications and Experiences

• Bachelor's degree in Computer Science, Clinical Laboratory Science or Biomedical Science

• At least 5-8 years of  work experience in clinical diagnostics field (Medical Technologist or LIS administrator)

• Relevant knowledge and experience in digital pathology and histology workflow integration is highly desirable 

• Expert in Laboratory Information System and diagnostics products integration

• Equip with network topology, LINUX, SQL queries, data flow and interface engines (ASTM/HL7) expertise

• Strong communication, facilitation and negotiation skills

• Customer-centric and solution-oriented

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.