Enterprise Customer Success Manager

Posted:
9/23/2024, 7:02:04 AM

Location(s):
Connecticut, United States ⋅ New York, United States ⋅ Massachusetts, United States ⋅ New York, New York, United States ⋅ Boston, Massachusetts, United States ⋅ New Jersey, United States ⋅ Hartford, Connecticut, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

As a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from kickoff to renewal via ongoing strategic guidance that demands executive alignment on goals and value and supports change management, mutual accountability to execution, strong adoption, value realization, and customer satisfaction. This role will necessitate partnering closely with a large cross-functional team - including members of Implementation, Enablement, Customer Experience, Sales, and Product - to ensure the customer is supported at every stage of their journey.

Contentsquare

Website: https://www.contentsquare.com/

Headquarter Location: Paris, Ile-de-France, France

Employee Count: 1001-5000

Year Founded: 2012

IPO Status: Private

Last Funding Type: Series F

Industries: Analytics ⋅ Artificial Intelligence (AI) ⋅ CRM ⋅ Data Visualization ⋅ Digital Marketing ⋅ SaaS

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