Responsibilities:

• Community Management: Lead the day-to-day operations of our customer community, including content moderation, user support, and engagement initiatives. 

• Content Strategy: Develop and implement a content strategy to drive engagement and ensure the community delivers value through relevant and timely content. 

• User Engagement: Foster a sense of community and encourage active participation through discussions, webinars, AMAs (Ask Me Anything sessions), and other interactive activities. 

• Technical Administration: Serve as the primary administrator of the Higher Logic platform, managing user permissions, configuring community settings, and troubleshooting technical issues. 

• Analytics and Reporting: Monitor community metrics and KPIs to track engagement levels and derive actionable insights for continuous improvement. 

• Cross-functional Collaboration: Work closely with marketing, customer support, product management, and sales teams to align community initiatives with business objectives and enhance the overall customer experience. 

• Community Advocacy: Identify and nurture community advocates and influencers who can amplify positive engagement and support marketing efforts. 

Requirements:

• Proven experience in managing online communities, particularly in a B2B software or technology environment. 

• Hands-on experience with the Higher Logic customer community platform or similar community management tools. 

• Excellent written and verbal communication skills, with the ability to create compelling content and foster meaningful discussions. 

• Strong analytical skills to interpret community metrics and make data-driven decisions. 

• Ability to work independently and collaboratively within a team, with a proactive and solutions-oriented mindset. 

• Bachelor’s degree in marketing, communications, business, or a related field (preferred). 

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.