Job Posting Title:

经理，销售服务 Manager, Sales Services

Req ID:

10093240

Job Description:

职位介绍：

作为销售服务经理，您将负责上海迪士尼度假区的销售运营团队的监督和管理工作，重点为协助和指导销售运营团队在内外部沟通中起到关键性作用，推动上海迪士尼度假区产品在目标市场的创新、技术赋能与销售落地的实施。

您的职责包括深入了解和熟悉运营相关流程，以便为整个销售团队的运营工作提供关键性支持。您需要熟悉了解旅业合作伙伴的销售平台（包括美团点评、携程、飞猪等）及运营系统，指导和带领销售团队为系统和相关项目，以及公司其他项目等提供支持。

您能够向渠道销售团队提出建议和意见。您需要参与到技术方案及各项目中，与销售团队、技术团队和运营团队紧密合作，进行相关讨论，确保技术方案与市场需求紧密结合。同时，您还需要协助和指导销售团队管理销售部门的合同归档以及年度文件管理项目，并优化流程，完成内部审计，以达成公司合规要求。您还须带领销售团队发起第三方渠道的合同新签，续签以及销售折扣项目，并参与各类运营方案的讨论与制定，在跨部门沟通中发挥出核心作用。

• 上海本地、中国本土市场和国际市场的实际情况，对于当下和潜在的机遇、挑战和市场发展趋势提出见解，以推动上海迪士尼度假区市场策略的创新和实施，实现年度业务目标。

您还将负责所有与产品相关的项目，同时协助和指导渠道销售团队，不断优化销售流程和提升游客满意度，以实现上海迪士尼度假区的年度业务目标，以及在数字化转型和旅业合作伙伴关系管理方面的长期发展目标。

工作内容：

• 您需要关注市场趋势和消费者行为以便协助推动迪士尼产品创新；
• 您需要熟悉所有三方渠道，旗舰店和业务解决方案及活动的系统，以便相关产品能顺利落地；
• 您将与销售团队，技术团队和运营团队进行技术讨论，以推动各技术方案项目落地；
• 您将负责协助和指导销售团队管理销售部门的合同归档以及年度文件管理项目；
• 为达成公司合规要求，您需要协助和指导销售团队优化流程，完成内部审计；
• 您需要协助和指导销售团队发起第三方渠道的合同新签，续签以及销售折扣项目；
• 您需要协助和指导销售团队参与各类运营方案讨论与方案制定，在跨部门沟通中起到核心作用。

• 至少 15 年销售或销售支持工作经验，至少 5 年人员管理经验；
• 具有较强的商业、项目规划、预算管理、演讲、领导力和团队管理能力；
• 制定目标、监控、审查和启动行动计划，以实现目标 KPI；
• 制定标准操作程序和绩效指标，使销售团队能够履行对旅业合作伙伴的承诺，并达到卓越的游客满意度；
• 设计并规范销售的实施流程，并在销售过程中加以本土化、品牌化和特色化；
• 通过监控、分析和报告预算与支出，促进收入增长和资产保有；
• 指导销售战略，开拓和发展品牌，包括实施短期业务发展项目，以实现长期增长；
• 制定并实施企业销售计划和服务协议，以获得并留住游客；
• 您需要拥有出色的分析能力，善于收集和解释复杂的数据，培养与游客之间的互动关系，以提升游客的参与度和体验感，并确定最有效的销售策略；
• 您需要拥有良好的沟通技巧，您需要与同事和旅业合作伙伴合作，担任旅业合作伙伴和公司高级管理层之间的主要联络人，从而提高游客满意度；
• 您需要具备出色的领导技能，您需要能够评估销售人员和第三方渠道的业绩表现，并且制定实现销售目标的战略；
• 您需要表现出团队合作精神，具有与他人或组织建立合作关系的强烈意愿和能力；
• 您需要注重细节和质量，并具备较强的学习能力；
• 您需要拥有本科或以上学历；                  
• 您需要拥有良好的英语和中文口头和书面表达能力。

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想象、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

* 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

Job Summary:

As a Manager, Sales Service you will be responsible for overseeing and managing the Sales Operations team at Shanghai Disney Resort, with a focus on assisting and guiding the Sales Operations team to play a key role in internal and external communications, driving innovation, technology enablement, and Sales implementation of Shanghai Disney Resort's product offerings in target markets.

Your responsibilities include developing a deep understanding and familiarity with operations related processes in order to provide critical support to the entire Sales team's operations efforts. You need to familiarize yourself with the trade partner's sales platform (including MTDP, Ctrip, Fliggy, etc.) and operation system, and guide and lead the team to provide support for the Sales team's system and related projects, as well as other system projects of the company.

You are able to make suggestions and comments to the various Sales teams. You will be involved in the technical solutions and various projects, working closely with the digital product team, technical team and operation team for relevant discussions to ensure that the technical solutions are closely aligned with the market needs. At the same time, you need to assist and guide the Sales team to manage the sales department's contract filing as well as the annual document management project, and optimize the process and complete internal audits to reach the company's compliance requirements. You will also lead the team in initiating new contracts, renewals and sales discounts from third party channels and participate in discussions and development of various operational programs, playing a central role in cross-functional communication.

With strong sales drive and market acumen, you must provide insights on current and potential opportunities, challenges and market trends in Shanghai, China and international markets to drive innovation and implementation of Shanghai Disney Resort's marketing strategies to achieve annual business goals.

You will also be responsible for all product-related projects, as well as assisting and guiding the Sales team to continuously optimize sales processes and improve guest satisfaction in order to achieve the annual business goals of Shanghai Disney Resort, as well as the long-term development goals in digital transformation and travel industry partnership management.

Key Responsibilities:

• You need to be aware of market trends and consumer behavior to help drive Disney product innovation;
• You will be familiar with all trade partners, flagship store and business solutions and campaign systems in order to get the relevant products off the ground;
• You will be involved in technical discussions with the digital product team, technical team and operations team to drive the various technical solution projects to fruition;
• You will be responsible for assisting and guiding the Sales team in the management of contract filing for the sales department as well as the annual document management program;
• In order to meet the company's compliance requirements, you will be required to assist and guide the Sales team in optimizing processes and completing internal audits;
• You will be required to assist and guide the Sales team in initiating contract new signings, renewals and sales discount programs from third party channels;
• You will assist and guide the Sales team to participate in various operational discussions and program development, and play a central role in cross-functional communication.

Desired Qualifications:

• Minimum 15 years of experience in sales or sales support and at least 5 years of people management experience;
• Strong commercial, project planning, budget management, presentation, leadership and team management skills;
• Set objectives, monitor, review and initiate action plans to achieve target KPIs;
• Develop standard operating procedures and performance metrics to enable the team to fulfill commitments to trade partners and achieve superior guest satisfaction;
• Design and standardize the sales implementation process and localize, brand and characterize the sales process;
• Drive revenue growth and asset retention by monitoring, analyzing and reporting on budgets and expenses;
• Directing sales strategy, pioneering and developing the brand, including implementing short-term business development programs to achieve long-term growth;
• Developing and implementing corporate sales programs and service agreements to acquire and retain guests;
• You will need to have excellent analytical skills, be adept at collecting and interpreting complex data, cultivate interpersonal relationships with guests to enhance guest engagement and experience, and determine the most effective sales strategies;
• You'll have excellent communication skills, you'll work with colleagues and trade partners, acting as the primary liaison between trade partners and senior management of the company to increase guest satisfaction;
• You will have excellent leadership skills and you will be able to assess the performance of sales staff and third party channels and develop strategies to achieve sales targets;
• You will need to demonstrate teamwork and have a strong willingness and ability to build collaborative relationships with others or organizations;
• You will need to be detail and quality oriented and have a strong ability to learn;
• You need to have a Bachelor's degree or above;               
• You need to have good oral and written communication skills in English and Chinese.

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment opportunities.

* Specific benefits vary between different roles and may be adjusted according to company policy.

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Sales (SHDR)

Primary Job Posting Category:

Project Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Shanghai, China

Alternate City, State, Region, Postal Code:

Date Posted:

2024-06-24