About Beam:
Beam was founded in 2012 by three engineers who saw the opportunity to modernize the dental benefits industry using technology. Today, Beam Benefits is a digitally-led employee benefits company that offers dental, vision, life, disability, and supplemental health coverage. The company simplifies and modernizes the $100+ billion ancillary benefits industry through its leading dental insurance product, breadth of ancillary benefits, AI-powered underwriting, diversified distribution channels, and next generation benefits administration technologically-driven customer experience.
Joining Beam Benefits Means:
-Working in a complex and dynamic business, simultaneously serving customers across employee benefits insurance product lines and growth and service channels
-Collaborating with a diversely skilled team to continuously improve
-Being empowered as an owner and expert
-Being motivated by improving how people access employee benefits
The Role:
As a Customer Care Supervisor, you will be responsible for ensuring our stakeholders receive delightful and differentiating service. You will work closely with the Customer Care Representatives to ensure they receive the proper coaching and development needed to offer this service on a consistent basis while meeting all OKRs, KPIs, and SLAs. Your role as the Customer Care Supervisor will focus on understanding and managing the Customer Care Department’s resources to exceed results, while also working to improve the efficiency of the department.
What You Will Bring:
You are a customer focused, detailed, organized individual who can hire, coach and develop a world class team. You thrive in a team environment, display critical thinking skills and the ability to problem-solve while providing superior customer care. You can prioritize your work and adapt quickly to the changing needs of the team, doing whatever it takes to help the Customer Care Department meet and exceed results.
Compensation and Benefits:
-Competitive base salary with attractive variable compensation structure
-Performance-based bonuses and incentives
-Comprehensive benefits package, including health, dental, and vision insurance
-401(k) plan with company match
-Flexible time off
-Opportunity to participate in Beam's equity program