It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeSalary

Job Description:

 

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography.  Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives.   Develop and implement annual sales and captive channel operation strategies and initiatives.  Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations.  Execute business plans designed to grow, protect and diversify relationships with current and potential customers.  Participate in and/or support corporate-wide initiatives. 

Responsibilities include, but are not limited to:

• Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
• Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
• Working with the appropriate centralized units to recruit, onboard, performance manage  and adequately support sales and service personnel
• Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
• Developing and aligning plans to manage multiple complex competing interests
• Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand 
• Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
• Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
• Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
• Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
• Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations

Supervisory Responsibilities (briefly describe, if applicable, or indicate none):

Manage sales and service personnel in multiple captive agent locations.  Select, hire, train, develop and discipline assigned staff in accordance with ACG Human Recourse policies and procedures.

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High School Diploma or equivalent
• Possession of a valid State Driver’s License
• Currently hold or able to attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
• May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership

Experience:

• Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
• Experience in managing/leading agents/staff to include some or all of the following:
• Successful development of local insurance sales markets
• Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for agents at multiple locations within assigned geography
• Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
• Demonstrating effective issue identification and resolution techniques
• Managing operations, annual budgets and expenses to include implementing successful workforce management structures/resource allocation (Captive Agent Channel only)
• Leadership experience to include performance managing, leading, coaching/ mentoring resolving issues associated with assigned personnel/agents
• Motivating and enabling employees and sales agents to successfully meet objectives and goals
• Handling customer appeasements and ensuring high levels of customer satisfaction
• Experience in assisting leadership with agent/staff development and oversight to include some or all of the following:
• Assisting management in the determination of sales, revenue, customer satisfaction, agent retention and operational goals for agents
• Proven track record of assisting management in the development, implementation and maintenance of annual sales and operational strategies necessary to meet/exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
• Analyzing local geographies and/or sales markets to identify opportunities for growth and advancement
• Coaching, mentoring and developing assigned sales force
• Assisting in the oversight of operations at retail sales locations

In-depth Knowledge of:

• Employee captive agents insurance sales channel operations
• Insurance and financial products, services and regulations
• Sales techniques and delivery systems
• Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
• Techniques used to:
• Influence and persuade others
• Select, develop and coach captive and non-captive sales agents
• Motivate and reward a successful sales team

Ability to:

• Adapt to changes while continuously making sound decisions
• Create and interpret sales models, results and return on investment reporting
• Demonstrate creativity and innovation in developing business, marketing and sales plans to meet the unique needs of assigned locations
• Demonstrate effective leadership skills to include motivating and influencing captive and/or non-captive agents and staff
• Complete management training curriculum including club/insurance related training for products and services offered by ACG
• Willingness to relocate

Preferred Qualifications

Education:

• Bachelor degree in Business Management, Marketing or a relevant field

Knowledge of:

• AAA club and travel or insurance products and services
• The Auto Club Group’s sales environment

Work Environment

• Works in a temperature-controlled office environment. 
• Travel among retail locations and other facilities across the ACG footprint is required with possible exposure to road hazards and temperature extremes
• Travel to include overnight travel
• Willingness to work irregular hours

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.