Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Position will support quality management activities including customer service and client advocacy related to management of client complaints. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Facilitate the client input processes in accordance with organizational expectations.

• Facilitate the incident management life cycle including quality review of incident reports, follow-up, data collection, external reporting and data analysis. 

• Oversees client/patient experience process including data collection, analysis and reporting.

• Oversees the life cycle of incident management to include quality review, clinical follow-up, external reporting where applicable, and data collection and analysis necessary for performance improvement.

• Acts as client advocate and manages internal and external client complaints and grievances.  Manages data collection and analysis of complaints.

• Collaborates with staff, management and other organizational departments regarding core QI functions/activities.

• Works collaboratively with Quality Improvement staff.

• Accurate and timely completion of other Quality Improvement duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Must possess effective skills in oral and written communication.
• Demonstrated competence of Microsoft Outlook programs including Word and Excel, and other electronic applications including the electronic medical record. 

QUALIFICATIONS

         

Education Level              

High school diploma is required. Bachelor’s degree is preferred.

Years of Experience       

Minimum of one year of direct care work experience in behavioral healthcare field including demonstrated experience working in quality improvement or related area.

Certification/Licensure 

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$37,850.00--$53,030.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.